Shipping within the UAE is 20 AED, and free on orders of 500 AED or more. Shipping to Saudi Arabia, Qatar and Bahrain is a flat 99 AED. The final shipping cost is shown at checkout. Shipping fees are non-refundable.

Orders are processed within 1–2 business days. Deliveries within the UAE take 1-2 business days, and deliveries to Saudi Arabia, Qatar and Bahrain take 3-4 business days. Once your order is ready, our courier partner will contact you to arrange delivery at a convenient time.

Delivery times are approximate and may be longer during sale periods. Weekends and public holidays are not counted as business days.

We currently ship to the United Arab Emirates, Saudi Arabia, Qatar and Bahrain.

Rates

United Arab Emirates: 25 AED, free on orders of 500 AED or more.

Saudi Arabia, Qatar and Bahrain: 99 AED flat rate.

For orders outside the UAE, customs duties, taxes and other import fees are the responsibility of the customer.

Item availability

In most cases, items that are no longer available will not appear on the site or will be marked Out of Stock. Occasionally, due to inventory changes, an item may become unavailable after you place your order. If this happens, we will notify you as quickly as possible, cancel that item, and you will not be charged for it.

Pre-ordering

Some items may be available for pre-order, which will be indicated on the product page. Your card will be authorized for the pre-order amount as a pending charge, but you will not be charged until the item ships.

We work hard to ensure that you receive your order as promised. However, due to the high volume of orders we receive, we may not be able to ship your order on time. In such cases, you will be notified by email of the estimated delay.

If you experience a delay with an order and need support or information, you can contact us and we will get back to you within 24 hours.

A benefit of creating an account with Nocturne's is that you can view your order history at any time from the "My Orders" section of your account.

We are unable to accommodate address changes once your order has shipped. However, if you would like to update your shipping address, please contact us immediately. Our customer support team will review your request and let you know if the change can be made before your order is shipped.

Unfortunately, we cannot offer delivery to multiple shipping addresses within the same order.

If you would like some items shipped to a different address, you can place two separate orders to different shipping addresses.

If your order has been delivered and some items are missing or you have received damaged products, please contact us and we will resolve the issue within 48 hours.

For your international shipping needs, you can reach our customer service team via email at wecare@nocturne.ae, by phone, or through WhatsApp at +1 (754) 233-3412. We are available daily from 10:00 AM to 7:00 PM (EST).