Privacy policy
Privacy and Cookie Policy
This Privacy and Cookie Policy (“Policy”) is issued by Nocturne International General Trading L.L.C, a limited liability company established under the laws of the United Arab Emirates, under Commercial License Number 1089432, with its registered address at P.O. Box 384780, Dubai, United Arab Emirates. This Policy applies to all users of the website www.nocturne.com.tr (“Website”, “Platform”, “we”, “us”, or “our”).
At Nocturne, we are committed to safeguarding your privacy and ensuring transparency in how we collect, use, and protect your personal data. This Policy explains our practices with respect to personal information and the use of cookies on our Platform.
Scope of this Policy
This Policy outlines how personal data is collected from users of the Platform, the purposes for which such data is processed, and the security measures implemented to protect it. It also informs users about their rights under applicable data protection laws, including but not limited to the UAE Personal Data Protection Law, General Data Protection Regulation (GDPR), and other relevant international standards.
Data Collection and Use
We collect personal data from you when you interact with our Platform, including but not limited to account registration, placing orders, completing surveys, participating in promotions, or contacting us via email or forms. Data collected may include your name, email address, telephone number, shipping and billing information, and information about your interaction with our Platform. In addition, we may automatically collect technical data such as your IP address, browser type, and session behavior.
Payment details are not stored on our systems. Transactions are processed securely via authorized payment service providers.
Your personal data is used to fulfill orders, improve our services, offer personalized shopping experiences, send promotional communications where permitted, conduct research and analytics, and support operational improvements. Where appropriate, data may also be used for compliance with legal obligations or to protect our legitimate business interests.
Disclosure of Personal Data
We do not sell, rent, or trade your personal information to third parties. Your information may be shared with affiliated companies, cloud storage providers, logistics and service partners, or promotional partners under contract with Nocturne, where required to deliver our services in accordance with this Policy. Information may also be disclosed if required by law or if necessary to protect the rights and interests of Nocturne or others.
In situations where you purchase a product involving a third-party service, relevant personal information may be shared with the service provider to facilitate delivery or support.
All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties beyond what is legally permissible.
By using our Platform, you consent to the collection and processing of your personal information as described in this Policy.
Data Security
We implement commercially reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include the use of industry-standard technologies and protocols. However, we cannot guarantee absolute security and shall not be held liable for breaches beyond our reasonable control.
Your Rights
You have the right to access the personal data we hold about you and to request correction if it is inaccurate or incomplete. You may object to the processing of your data, request restriction, or ask for its deletion when retention is no longer necessary. You also have the right to withdraw your consent for marketing communications and to opt out of any data processing activities that are not legally or contractually required.
To exercise these rights, you may submit a request through the contact form available on our website.
Data Deletion Requests
If you wish to request the deletion of your personal data, you may do so by contacting us via our website’s contact form, or by sending an email to wecare@nocturne.com.tr. You may also call us at +971 54 331 0059 between 10:00 AM – 7:00 PM (GST). Your request will be processed in accordance with applicable data protection regulations.
Use of Cookies
We use cookies, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver personalized advertising. Cookies may also store login information to facilitate faster access to the Platform.
By continuing to use our Website or selecting “Accept” on the cookie banner, you consent to our use of cookies in accordance with this Policy. You may disable cookies at any time through your browser settings or manage your preferences via the cookie settings panel.
Changes to This Policy
We reserve the right to update or modify this Policy at any time. Any changes will become effective upon being published on this page. Users are encouraged to periodically review this Policy to remain informed about how their information is protected. Continued use of the Website following the publication of changes constitutes acceptance of the revised Policy.
Website Terms of Use
This Policy incorporates by reference our Website Terms of Use, provided there is no conflict between the two. In the event of a conflict, the provisions of this Policy shall prevail concerning personal data and privacy matters.
Contact Us
If you have questions, concerns, or requests regarding this Privacy & Cookie Policy, please reach out to our customer support team at wecare@nocturne.com.tr or via WhatsApp at +971 54 331 0059. Our team is available daily between 10:00 AM and 7:00 PM (GST).