Is online payment secure?

Your card information is encrypted in our system using SSL technology. This high standard of security means shopping with a card on Nocturne is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.

To use 3-D Secure you need to register at your Bank.

Stripe (Payment Gateway Service Provider) is certified as a Level 1 Service Provider, which is the highest level of certification for payment processors. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), a set of security standards established by major card brands like Visa, Mastercard, and American Express. 

Our users trust Stripe with their sensitive data and rely on us to be good custodians of their end customers’ data as well. As a payments infrastructure company, our security posture continually meets the rigorous standards of the global financial industry. Stripe uses best-in-class security practices to maintain a high level of security.

What are the payment methods?

The Nocturne Online Store accepts the following payment methods:

(i) Credit cards
(ii) Debit Cards
(iii) Apple Pay

We accept the following credit cards: MasterCard, Visa, and American Express. When returning your order, the amount will be credited back to your bank.


What is Nocturne's refund policy?

When you cancel or return products in your order, the refund is generally processed using the method you used to make payment. Please note that we cannot refund products if they are returned after 14 days of purchase. Exchange on reduced items is allowed within 7 days and refund is not accepted. Merchandise that has been worn, used, altered, damaged or missing original labels will not be accepted. Kindly note that shipping charges paid at checkout are non-refundable. Nocturne Customer Care provides after sales service for purchases made at or in our Nocturne stores. For purchases made elsewhere, you can directly contact the business where the product(s) was purchased. Personalised merchandise and sealed goods which were unsealed after the delivery, are not eligible for a refund. We advise you to take all necessary precautions to ensure that your product is protected.

What if you've received damaged or wrong products?

If you have received wrong products or the damaged products in your order, please email to, call us or WhatsApp at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).

How do you return a product?

We hope that you'll love all the pieces you receive from Nocturne, otherwise, you can return the purchased items within 14 days from the date of purchase. Exchange on reduced items is allowed within 7 days and refund is not accepted. Please note that some products are not refundable such as; perfumes, swimwear, undergarments and jewelries, with an exception of receiving the wrong products or the items arrive damaged. 

For your online purchases, you can request collection of your products from the same courier company that your products got delivered by or you can choose another courier company for the collection. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 7 days and the refund will be issued accordingly. For an immediate refund against your online purchase, you can visit our store with the products, proof of purchase and the returns form and our team will be able to complete your return immediately. Our team will be happy to assist you. Please note that for credit card refunds, it may take up to 30 days for the refund process to be completed depending on your bank policy.

For the purchases from store, you can visit our store with the purchased product in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund. (Valid for UAE only)

How do you exchange a product?

For online purchases, you can only request a change in store, For UAE Only.

You can exchange a product that you’ve purchased from Nocturne within 14 days starting from the day you received your order. Exchange on reduced items is allowed within 7 days and refund is not accepted. Please note that the product must be in its original packaging with tags attached and a proof of purchase is required to process the exchange. Please note that some products are not exchangeable, for instance; perfumes, cosmetics, lingerie, swimwear, underwear, jewelries and socks are non-exchangeable products. 

How do I contact customer service?

You can get in touch with our Customer Care team right away. Email to, call us or WhatsApp at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).


How to create and account online?

Click on “Log in” where you will be directed to the page to enter your e-mail and then click “Continue” to receive a login code to your e-mail address. Enter your login code sent to your e-mail address and then click submit.

Having an account means that you can view your entire order history, loyalty points balance and view your saved products in your wish list. You can also securely store multiple delivery address.

What if I don`t want to create an account?

The registration at the Nocturne Online store comes with various benefits:

  • Manage your personal data and save your preferred settings
  • Track your orders and review past purchases
  • Create a personal wishlist and share it with your family & friends or print it out
  • Manage your account details and address book
  • Be invited to online events, exclusive products and special promotions
Is my personal information confidential?

We take data protection very seriously. Information you provide via our website is securely stored on servers. However, please note that it is your responsibility to keep any passwords or log-in codes issued to or chosen by you confidential. For full details on how we handle data, please read our Privacy Policy.

How do I check or modify my personal data?

You can access any time your personal information under My Account. You can also email to, call us or WhatsApp at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).

How do I unsubscribe from sms and e-mails?

You can send an email to or call us at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).

Where can I share my feedback about my experience?

We love to hear your thoughts and create an even more amazing experience through email to, call us or WhatsApp at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).


Where does Nocturne ship to?

We ship within United Arab Emirates and expanding soon.

Do you offer international Shipping?

We currently do not offer international shipping.

Can I ship an order to multiple addresses?

We are working on it to serve you better but unfortunately; we do not currently offer delivery to multiple shipping addresses within the same order. If you would like to have some items delivered to a different address, you can place two separate orders to different delivery addresses.

The items received incorrect and defective?

If your entire order has been delivered and some items are missing, or you have received damaged products, please get in touch with us and we will resolve the issue within 48 hours.

How long does it take to deliver my order?

Nocturne gives you different options for delivery within United Arab Emirates. Please visit "Shipping Policy" page for more information. You can also email to, call us or WhatsApp at +971 54 331 0059; we’re available daily, from 10:00 AM to 7:00 PM (GST).

Are the prices on the website the same as in-store?

Yes the prices are the same as in-store but there might be different campaigns and discounts running on different sales channels.

What are the delivery fees and charges?

Shipping is free for orders AED 400 and above and for orders AED 399 and below shipping cost of AED 15 will be added to your bill at check out. Shipping fees are non- refundable.

Can I order online and pick up the item from store?

Yes, you can. Our team will notify you once your order is ready for pick up.

How can I track my order?

Yes, once your package has been shipped, we will send you your tracking information, so you know when to expect your order.

Can I cancel my order?

Yes you can, simply contact our Customer Care team let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

How can I be informed if the "out of stock item" is already available?

Even though items do come back in stock, product availability depends on the brand's stock so we cannot identify when an item will be back on the online. To keep track, simply fill your email in 'Notify me when available', as soon as item is in stock you will be notified by e-mail.

Can I order online and the time gift wrapped? Is there an extra cost?

Yes, you can, we have a Nocturne gift box at no extra cost.